EDMS SERVICE & SUPPORT

From a mega-project manager to a document controller… we’ve been in your shoes.

Do more with

Start trusting your document management software

Get the most out of Proarc and optimize your EDMS processes. Get help from a team of EDMS experts who are passionate about helping their customers be best in class in managing technical documentation in their projects.

Implementation

Proarc EDMS implementation projects optimize for time to value and maximize long-term success. Our team understands your industry, and configures off the shelf and customized solutions to fit your needs.

Standard software
Get started quickly using industry templates for coding and numbering, workflows and more.

Lifetime agility & adaptability
Equip your team with the most important functionality and adapt capabilities based on real world use throughout the product lifetime.

Customization & configuration
Tailor the solution your business needs through process mapping and outcome target definitions.

Consulting

Solving your organization’s unique documentation problems often requires a hands-on approach. The Proarc team is ready to help you optimize your Engineering Document Management to ensure a return on your investment.

Data management & strategy
We’ll help you create metadata structures such as coding, numbering manuals and other lifecycle information requirements optimized for your industry and business.

Automation
Workflows are key to structuring and automating your business processes. We have extensive experience in optimizing workflows so you can work smarter.

Reporting
Proarc is rich in data. We help you gain the insights you need to optimize your business processes using adaptable reports and dashboards.

System optimization
Ensure a smooth process from the start. We can work alongside your team to continuously improve your EDMS configurations and setup.

Training

Make sure everyone knows how, and why the product works. Proarc provides the teaching, coaching and assistance needed to get everyone working efficiently toward the same goal. Just like in sports, we believe continuous training and repetition leads to success.

Standard courses
Utilize standard training courses to help your organization get the most out of Proarc. From introduction courses for end users to administration courses for power users, we got you covered.

Customized training
We help you customize and employ a training program optimized for your organization and your employees.

Advisory
Get quick advice and help on specific topics when you need them most. Our team takes a personal approach to helping users find answers.

Integration

Proarc is mission critical, but not the sole application used in construction projects. That’s why our team works to accommodate Proarc into your whole application landscape using a suite of integrations and custom solutions.

Standard integrations
Proarc features standard integrations and add-ins for common applications such as Office, AutoCAD, Adobe and planning solutions such as Primavera, Safran and more.

Custom integrations
Create custom integrations for the applications you use. Make sure your EMDS connects with ECM, Asset Management and other solutions. We commonly assist users with custom integrations to Maximo, IFS, Trimble and countless other software platforms.

API’s
Integrate Proarc with multiple integration technologies including API’s and web services.